Case study: the problems of multitasking

Read the case study attached on the Word Document and answer the below listed questions. All questions must be answered. Please answer the questions on the word document below case study!! 

This is due tomorrow morning no later than 9am EST!!! 

1)  How does multitasking confuse the resource availability of project team personnel? 

2) In modern organizations, it is impossible to eliminate multitasking for the average employee. Why? 

3) How would resource loading or resource leveling help address multitasking situations?